Frequently Asked Questions
Everything you need to know about your favorite brew.
How should I store my loose leaf tea to keep it fresh?
To maintain optimal flavor, store your tea in a cool, dry place away from direct sunlight. We recommend using our airtight tins to protect the delicate leaves from moisture and strong odors.
Do you offer international shipping?
Yes, we ship our premium blends worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your tea bags compostable?
Absolutely. Our tea bags are made from plant-based materials and are fully compostable, allowing you to enjoy your cup of tea while being kind to the planet.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened tea products. However, if your order is damaged or incorrect, please contact our support team within 14 days for a replacement or refund.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.
Are T2 Tea products suitable for vegans?
The vast majority of our teas are vegan-friendly. For specific blends that may contain honey or dairy derivatives, please check the 'Ingredients' section on the product page.